Our goal is to provide you a simple method for re-ordering your prescriptions with us. In order to do so, please keep in mind the following: 

IN-House Pharmacy Refill

For IN-House refill, please allow up to two (2) business days for your refill request to be reviewed, filled and available for pick-up. We will not fill liquid medications or controlled substances until you arrive at the hospital. For safety, we review your pet’s records before refilling any orders. We will contact you to let you know if the medication can be refilled, and when it will be ready.

*Please note that if you need the prescription the SAME DAY, an Expedite Prescription Request charge of $15.00 will be added to the invoice. Please understand that in order for our medical staff to process each request, they must stop what they are workign on, find the appropiate patient records in our sytem, review the medical history, confirm that the prescrition can be dispensed, or written, validate the dosage, and then process it. Thank you for your cooperation and understanding. 

For more information about our ONLINE Pharmacy , please CLICK HERE.

Ordering from an OUTSIDE Online Pharmacy or OUTSIDE Provider?   

If you have ever searched online for prescription pet medicines, you’ve no doubt seen attention-grabbing claims. They sound convincing in their promises of convenience and lower prices. Internet sites that sell pet drugs can be reputable pharmacies. However, others are fronts for businesses breaking Federal, State and sometimes International laws. When choosing an online pharmacy there are many things to consider to protect your pet and ensure the medication received is aligned with medical standards.

Some common challenges to purchasing medication online include:

• sell medicines that are counterfeit
• outdated or mislabeled medication
• incorrectly formulated or improperly stored
• may not contain actual active ingredients
• may contain contaminants or the incorrect amount of the active ingredient
• may be compromised due to being stored in conditions that are too hot, cold, or humid
• may not have the proper directions for administration

Because of the risk associated with purchasing from online pharmacies, Del Mar Veterinary Hospital will NOT fax prescriptions to outside online pharmacies, nor approve a prescription request over the phone. If you choose to buy from an online pharmacy, we will be happy to provide you with a written prescription at no cost and ask that you come to pick it up. Please allow us a minimum of two (2) business days to have your paper prescription ready. Paper prescriptions are generally prepared at the end of the day, once our veterinarian is done with all the in-person scheduled appointments. Same-day requests will incur an additional “expedite” fee of $15.00. Once you get this written prescription you will be able to send it to them directly. We simply want the best for your pet, and with the rebates, we feel we are able to provide quality medications for you in a more cost-effective way than purchasing from online pharmacies.

***IMPORTANT*** Due to the high volume of paper prescriptions not being picked up, if the paper prescription is not picked up within 30 days, it will be shredded, and there will be a $10 fee if requested again.

We appreciate your understanding, and thank you for entrusting us with the care of your furry loved ones!

The Staff of Del Mar Veterinary Hospital

For more information, please read: Online Pharmacies Do’s & Don’ts

Purchasing Pet Drugs Online: Buyer Beware (PDF)