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1023 A1A Beach Blvd, St. Augustine, FL 32080
Monday - Friday: 8am - 5pm
Sat: By Appt

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Refill Pet Prescription


Our goal is to provide you a simple method for re-ordering your prescriptions with us. In order to do so, please keep in mind the following: 

 

IN-House Pharmacy Refill

For IN-House refill, please allow up to two business days for your refill request to be reviewed, filled and available for pick-up. We will not fill liquid medications or controlled substances until you arrive at the hospital. For safety, we review your pet’s records before refilling any orders. We will contact you to let you know if the medication can be refilled, and when it will be ready. 

 

For more information about our ONLINE Pharmacy , please CLICK HERE.

IN-HOUSE Refill Pet Prescription

Ordering from an OUTSIDE Online Pharmacy or OUTSIDE Provider?   

If you have ever searched online for prescription pet medicines, you’ve no doubt seen attention-grabbing claims. They sound convincing in their promises of convenience and lower prices. Internet sites that sell pet drugs can be reputable pharmacies. However, others are fronts for businesses breaking Federal, State and sometimes International laws. When choosing an online pharmacies there are many things to consider to protect your pet and ensure the medication recieved is aligned with medical standards.

Some common challenges to purchasing medication online include:

  • sell medicines that are counterfeit
  • outdated or mislabeled medication
  • incorrectly formulated or improperly stored
  • may not contain actual active ingredients
  • may contain contaminants or the incorrect amount of the active ingredient
  • may be compromised due to being stored in conditions that are too hot, cold, or humid
  • may not have the proper directions for administration

Because of the risk associated with purchasing from online pharmacies, Del Mar Veterinary Hospital will NOT fax prescriptions to outside online pharmacies, nor approve a prescription request over the phone. If you choose to buy from an online pharmacy, we will be happy to provide you with a written prescription at not cost, and ask that you come pick it up.Once you get this written prescription you will be able to send it to them directly. We simply want the best for your pet, and with the rebates, we feel we are able to provide quality medications for you in a more cost effective way than purchasing from online pharmacies.

We appreciate your understanding, and thank you for entrusting us with the care of your furry loved ones!

The Staff of Del Mar Veterinary Hospital

 

For more information, please read: Online Pharmacies Do’s & Don’ts

Purchasing Pet Drugs Online: Buyer Beware (PDF)

 

WAIVER OF RESPONSIBILITY AND LIABILITY FOR PRESCRIPTIONS TO BE FILLED BY OUTSIDE INTERNET PHARMACIES NOT ASSOCIATED WITH THIS HOSPITAL OR CATALOG VENDORS


CLIENT INFORMATION:

I hereby request a prescription for medication(s) for my pet so that I can purchase these products from an internet pharmacy or catalog vendor. I have been informed that the following risks exist when I obtain these products from such sources:

1. There is the possibility that the prescription drugs received from these vendors may be counterfeit and may not have been approved by the FDA; the pesticides may not have been approved by the EPA. This has occurred in the past.

2. As the provider of your pet’s care, our medical records keep track of all drugs dispensed to you. When you purchase your prescriptions elsewhere, our computer tracking system is not activated to print instructions for use or risks of adverse effects or to send reminders for follow-up exams and/or lab tests that may be needed to monitor results or adverse reactions.

3. You may not have the prescription drugs available soon enough to start your pet’s medications at the optimal time to provide relief for his/her condition.

4. When prescription drugs are purchased elsewhere, our staff members are unable to teach you how to administer them.

5. The number of tablets or capsules, milligram size of the unit, volume and/or concentration of the liquid and number of authorized refills may differ from that prescribed by the attending doctor.

6. Manufacturer’s rebates that would ordinarily be available from products purchased from this facility generally will not be available.

7. The manufacturer’s warranties or guarantees for these products may not be valid. This means if your pet’s condition is not effectively treated with the products or if your pet experiences an adverse reaction, manufacturers may not stand behind their products or product liability procedures. Additionally, the owners and doctors of this facility will be unable to assist you in claims against the manufacturers.

I have read and understand the above, accept these risks, and am aware that this facility cannot accept any financial responsibility for paying for or reimbursing me for any treatments required as a result of the use of products purchased from these sources. In the absence of negligence, I agree to hold this veterinary practice harmless for any deleterious effects or lack of effectiveness of drugs purchased from any other source.

Policies & Forms


CLIENT FORMS

New Client Patient Registration Form

Medical Records Release Form

Absent Owner Authorization Form

Photo Consent

Surgical Information Packet

Fear Free Client Information

Pet Prescription Refill

 

HOSPITAL POLICIES

Prescription (RX) Refill Policy

Boarding Agreement

Appointment Cancellation Policy

Wellness Plan Late and Non-Payment Fee Disclosure

 

Appointment Policy

  • Please expect to arrive ten (10) minutes prior to your scheduled appointment.
  • If you plan to be later than fifteen (15) minutes, please call and reschedule. *For more information, please see our Appointment Cancellation Policy.

Walk-in clients are welcome, however, appointments are preferred. Emergency cases receive top priority followed by clients with previously scheduled appointments.

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. We recommend walking your dog before taking him/her in your car.

All cats must be presented in an appropriate cat carrier.

If your cat is afraid of your carrier, follow these instructions:

A few days before your scheduled visit (preferably 1 week), take your carrier out of storage and place it near your cat’s feeding area. Next, leave the carrier door open and put your cat’s favorite blanket and some toys in the carrier so it becomes a familiar part of your cat’s environment. After some time, place some of its favorite foods inside or on top of the carrier. Because the next stressful event for many cats is simply traveling in your car, which always means a visit to the vet clinic, minimize your cat’s fear by taking it for a couple of short rides before the day of your visit. Another helpful alternative would be applying products such as the Feliway spray to the carrier 30 minutes to an hour prior your arrival. Feliway pheromones can help reduce the signs of stress your cat may be feeling while at the hospital.

***For more information, please visit our FEAR FREE link here.

Appointment Cancellation Policy

Unfortunately, like other medical practices, we also have the occasional late arrival or no-show appointment.  We do try and manage these as apart from impacting on those who have arrived on time for their appointment; it has a negative impact on the medical team.  Often there are cases being treated in hospital and the staff attempts to schedule their day to ensure that they can meet the needs of those patients and scheduled appointments.  Arriving late or not showing at all impacts on their ability to manage treatments for these pets.  Thus, we do have a few rules and guidelines that the staff work with in terms of late arrivals, cancellations and no-shows.

Late Arrivals

Please be aware that our hospital has a policy wherein if you are more than 15 minutes late for your scheduled appointment time, we will be adjusting our schedule and moving you to the walk in/urgent care service when you arrive.  While we certainly understand that delays may happen, we feel we have an obligation and responsibility to do our very best to service clients and patients who are here for their appointments on time.  We strongly encourage all our clients to arrive at least 15 minutes early for scheduled appointments if possible, as we do have administrative paperwork that will need to be completed, especially if you are a new client or have a new pet.

No-Shows

When you schedule an appointment, and fail to show or call and notify us of your inability to keep this appointment time, it impacts our ability to service clients who may be here already waiting to see a doctor.  If you fail to show or call and notify us about difficulty in keeping your appointment time in more than three (3) occasions, you will be prohibited from scheduling an appointment with our medical staff.  We will still see your pet, but it will be as a walk in/urgent care arrival only following three subsequent no-shows for appointments.  We recognize that your pet may need medical attention and we do not wish to turn your pet away, but you will be subject to any wait times associated with the walk in/urgent care service.

Cancellations

If you must cancel an appointment, we ask for 24 hours’ notice without being financially responsible for the time. If the appointment is scheduled for Saturday or Monday, cancellation must be done the previous Friday, during business hours. For dental or surgical appointments, we ask for a 48 hours’ notice. If the appointment is on Tuesday, the cancellation must be done the previous Friday, during business hours.  

The following fees will be applied to your account for not calling as required. This also applies to all service included in your Wellness Plan, even if they are covered 100%.

Missed Office Visits – No shows & Lat Cancellation Fees:

1st Missed Appointment – Our staff will call to ensure the wellbeing of you and your pet in addition to rescheduling your exam.

2nd Missed Appointment – a $26.25 fee will be applied to your account for canceling an appointment a second time with less than a 24 hours’ notice

3rd & Subsequent Missed Appointment – a $52.50 fee will be applied to your account for canceling an appointment a 3rd time and every subsequent time with less than a 24 hours’ notice.

Missed Dental or Surgical Procedures:

For a Dental or Surgical procedure – a $52.50 fee will be applied to your account for canceling an appointment with less than a 48 hours’ notice.

Missed Grooming or Massage Therapy session:

50% of the cost of the scheduled appointment will be applied to your account for canceling an appointment with less than a 24 hours’ notice.

Please Note:

  • A missed appointment fee will need to be paid prior to receiving any new services, prescriptions, or food.
  • Missing three (3) consecutive appointments or frequent cancellations/schedule changes will result in prepayment of your appointment.

We thank you in advance for abiding by these policies and helping us keep our clients, staff, and patients on schedule and safe!

Please understand that we have created this policy out of respect for those clients who are waiting to have their pets be seen.

Payment Policy

Our goal is to serve you and your pet in every way possible. This includes ensuring your medical team provides the level of care that fits within your budget. It’s important that your financial commitment and responsibilities are made clear before treatment begins. In the case of an emergency, your pet will be stabilized before your medical options are presented.

Payment, in full, is required at the time services are rendered. Feel free to ask for an estimate of charges at any time. If your pet is admitted to the hospital, the veterinarian will ask you to leave a deposit (usually 50% of the estimated treatment charges). Moreover, the veterinarian and nurse will provide a treatment plan and estimate for these hospitalized patients.

Changes to Contact Information

In order to provide you with the highest level of customer service, such as to receive important notifications regarding your pet’s health (i.e. care reminders), it is vital that you keep our team notified of changes to any of your contact information. This includes email address, mail address, and correct mobile numbers (i.e. text messages for appointment reminders). Please also make sure to provide us with alternate contact information, and that way guarantee the message will be delivered. 

Wellness Plans

Late & Non-Payment Fees Terms:

If for any reason an auto payment is declined, a late fee of $25 will be charged for each seven (7) days the payment is late. Del Mar can refuse care and services until the account is brought up to date. After 30 days of nonpayment, the monthly payment clause of the contract becomes void and the total amount becomes due. After 35 days of nonpayment, or if the credit card on file is cancelled, the account will be sent to collections for the full amount of the contract plus applicable late charges. The client shall pay for all legal or professional fees associated with collection.

After-Hours Policy

It is our Hospital Policy not to accept new patients outside of our normal business hours. However, if your pet is a current patient of Del Mar Veterinary Hospital and an emergency should arise after hours, you may contact us via email at contact@delmarvethospital.com, and be directed to Dr. Nieves. Please keep in mind, there are additional fees associated with any after-hours emergency services.

Accepted Forms of Payment

We accept Cash, Debit Cards, Visa, MasterCard, Discover, American Express and Care Credit.

 

In-House Pharmacy


SSSL0268It is our goal to provide you with complete veterinary care in a professional and accessible atmosphere. That is why we offer a fully stocked pharmacy to fill your pet’s prescription needs.

Having an on-site pharmacy provides you with a more convenient way to get your pet’s medication. We hope that this will save you time and ultimately enhance your experience with us.

If you have any questions, comments, or concerns about your pet’s medication, please contact us today.

Request a Refill Online HERE.

Contact Us


Del Mar Veterinary Hospital
1023 A1A Beach Blvd
St. Augustine, FL 32080

Phone (904) 717-0777 / Fax (904) 717-7979

Email contact@delmarvethospital.com

To request an appointment, please CLICK HERE

To request an IN-House REFILL for your pet prescription, please CLICK HERE

For our ONLINE Pharmacy, please CLICK HERE

 

Emergencies

After Hour Emergencies:
St. Augustine Regional Veterinary Emergency Center
2090 US1 South
St. Augustine, FL 32086
904–797–5770

Other important links:
ASPCA Poison Control (24 hours, 365 days a year) *A $65 consultation fee may be applied to your credit card.
888–426–4435    

Pet Poison Helpline (24/7 Animal Poison Control Center) *A $49 per incident fee applies.  
855-764-7661

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    Business Hours
    Monday – Friday:  8AM to 5PM (Closed for Lunch: 12PM to 1PM)
    Saturday:  By appointment only

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